Part 1: Privacy Policy

Klaybor Plumbing & Mechanical, Inc. (“us,” “we,” or “our”) operates the website klayborplumbing.com (the “Service”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a contact or service request form, or communicate with us by phone, email, or text message. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you request a quote, schedule service, or contact us, you may provide:

• Full name
• Email address
• Phone number (including mobile/cell)
• Home or service address
• Details about the plumbing or mechanical service you need

Usage Data

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, pages visited, date and time of visit, time spent on pages, and unique device identifiers. This data is used solely to maintain and improve the website.

Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, tags, scripts) to operate and improve the Service, remember your preferences, and understand how visitors use our site. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent; however, some portions of the Service may not function properly without them.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or estimates
• Schedule, perform, and follow up on plumbing and mechanical services
• Communicate with you about appointments, dispatch, and service status
• Send service reminders and, with your consent, occasional promotional offers
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our agreements

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only with trusted service providers who help us operate our business (such as scheduling, payment processing, email/SMS delivery, or website analytics), and only to the extent necessary for them to perform those services. These providers are obligated to protect your information and may not use it for any other purpose. We may also disclose information where required by law.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review the privacy policy of any website you visit.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to request access to the personal information we hold about you, request correction or deletion of that information, and opt out of certain uses such as marketing communications. To make a request, contact us using the information in Section 8. We will respond in accordance with applicable law.

7. Children’s Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Contact Us (Privacy Inquiries)

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Klaybor Plumbing & Mechanical, Inc.

4139 Russell Street, Jupiter, FL 33469

Phone: (561) 229-5687

Email: info@klayborplumbing.com

Website: klayborplumbing.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Part 2: SMS / Text Messaging Disclosure

This SMS Disclosure applies to text messages sent by Klaybor Plumbing & Mechanical, Inc. to customers and prospective customers who have provided a mobile phone number through our website, contact forms, phone calls, or other points of contact. We are committed to complying with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing text messaging.

1. Program Description

By providing your mobile phone number to Klaybor Plumbing & Mechanical, Inc. — through our website, a contact or service request form, or over the phone — and consenting to receive text messages, you may receive SMS or MMS messages from us that include:

• Appointment confirmation and scheduling notifications
• Technician dispatch and estimated arrival time updates
• Service reminders and follow-up messages
• Responses to service inquiries you have initiated
• Special offers and promotional information (only with your separate consent)

Message frequency varies depending on your service activity and communications with us.

2. How to Opt In

You opt in to receive SMS messages from Klaybor Plumbing & Mechanical, Inc. by:

• Providing your mobile phone number and checking the SMS consent box on our website contact or service request form
• Verbally confirming consent when scheduling service by phone
• Texting a designated keyword to our business number when applicable

Your consent to receive text messages is not a condition of purchasing any service from us.

3. How to Opt Out

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send “STOP,” we will send a one-time confirmation that you have been unsubscribed; you will no longer receive SMS messages from us. If you want to rejoin, simply opt in again as described above.

4. Help

If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us directly at (561) 229-5687 or info@klayborplumbing.com.

5. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

6. Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. Contact your wireless provider for details about your plan.

7. Privacy of SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. All other categories of information are handled as described in the Privacy Policy above.

Part 3: Terms of Service

These Terms of Service (“Terms”) govern your use of the website klayborplumbing.com and any services provided by Klaybor Plumbing & Mechanical, Inc. (“we,” “us,” or “our”). By accessing our website or engaging our services, you agree to these Terms.

1. Services

We provide residential plumbing and mechanical services in Jupiter, Florida and the surrounding Palm Beach and Martin County areas. Descriptions of services on our website are for general information and do not constitute a guarantee that a particular service is available for your specific situation. All work is subject to inspection, diagnosis, and a written estimate.

2. Estimates and Payment

Estimates are provided based on the information available at the time and may be adjusted if conditions differ once work begins; any change will be communicated to you before additional work proceeds. A trip or diagnostic charge may apply to service visits. Payment is due upon completion of work unless otherwise agreed in writing.

3. Licensing

We are licensed and insured in the State of Florida. License numbers: CFC 1431354 (plumbing) and CMC 1251037 (mechanical).

4. Warranties

Any warranty on parts or labor will be specified in your written estimate or invoice. Manufacturer warranties on installed equipment are provided by the manufacturer and are subject to their terms. Except as expressly stated, services are provided “as is” to the fullest extent permitted by law.

5. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to our services or these Terms shall not exceed the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

6. Website Use

The content on our website is provided for general informational purposes only and may be changed at any time without notice. You agree not to misuse the website or use it for any unlawful purpose. All content, logos, and materials on the site are our property or that of our licensors and may not be reproduced without permission.

7. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida.

8. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page with a new effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

9. Contact Us

Questions about these Terms may be directed to:

Klaybor Plumbing & Mechanical, Inc.

4139 Russell Street, Jupiter, FL 33469

Phone: (561) 229-5687

Email: info@klayborplumbing.com

Website: klayborplumbing.com